U.S. phone carriers require businesses to register before texting customers from a business number. Trades Operator prepares the details; you review them once; then the phone network reviews the application. Customer texting stays blocked until every review is approved. Calls work without this approval.
Open Turn on business texting at /communications/compliance, or select Finish texting setup on /settings/communications. A company owner must do the submitting steps.
Steps
- Make sure Company Profile (
/settings/company/profile) has the owner's full name and email. - Review the prepared details: Customer texting page, Privacy policy, Terms of service, how customers agree to texts, an example message, and the HELP and STOP replies. The customer texting page must be the exact public page where a customer enters a phone number and ticks a separate, unchecked texting box.
- Select Save and review, then Submit for approval. This sends your business identity for review.
- When the business is approved, select Send message approval to submit the customer-permission page and sample service updates. Your company number is attached automatically.
The page notes that phone-network registration and campaign fees may apply. Submitting never sends a customer a text.
If your number was already approved elsewhere, use Connect existing approval.
What the status means
- Not started: nothing has been saved or submitted.
- Ready to submit: details are saved; submit when ready.
- Under review: the carrier is reviewing. Select Check approval status to get the latest result. Nothing is sent when you check.
- Needs an update: the carrier rejected or suspended the application. Contact Trades Operator support for the exact fix. Do not create another application.
- Ready: business, message approval, and number are all approved.
Who must act
You (the owner) save and submit. The carrier approves or rejects. Trades Operator support handles corrections after a rejection.
If it is not working
- Finish Company Profile first: add the owner's name and email, then return.
- Add the customer texting page: add the public page with the unchecked texting box.
- Texting setup needs attention: the step could not be finished; saved details are safe. Try again.
- Owner approval required: a company owner must finish this step.
Last updated 2026-10-09. Questions? Email support@tradesoperator.com.