Customer card payments are set up at Set up payments (/settings/payments/setup). Payments go directly into your own business Stripe account. Only the company owner can complete setup; administrators can view the status. Every step asks for a recent two-step verification.
Set up payments
- Open
/settings/payments/setup. - Select Set up business payments (or Continue business payment setup if you started before).
- A secure Stripe form opens inside Trades Operator. It reuses the company details you already saved, so you only fill in the remaining business verification and payout details. This does not charge a customer.
- When you finish, Trades Operator runs its payment checks automatically. You may see Checking payment setup for a short time. Keep the page open.
Payments turn on automatically once Stripe has verified your business and Trades Operator confirms that Stripe's payment updates reach the app. The header then shows Payments on.
Open Payment setup details to see each part: Payment account, Business account, Refunds and disputes, Customer payments, and Trades Operator billing.
Turn payments off or back on
- When payments are on, select Turn off card payments to stop new invoice payments.
- When they are off, select Turn on card payments. Trades Operator checks the current Stripe connection before accepting payments again.
If it is not working
- Finish your business details: Stripe still needs information from you. Select Continue business payment setup.
- Your payment account needs review: Stripe flagged the account. Continue setup to see what Stripe needs.
- Waiting for payment connection confirmation: your business account is ready, but Stripe's updates have not reached Trades Operator yet. Select Check again shortly. Payments stay off until this passes.
- Trades Operator needs to finish the payment connection or Trades Operator payment setup needs repair: Trades Operator has to fix its side. You do not need to repeat business setup; contact support.
- Authorized setup required: ask the company owner to finish setup.
- Payment status unavailable or Payment setup could not be checked: reload the page or select Check again. Your saved details stay in place.
Last updated 2026-10-09. Questions? Email support@tradesoperator.com.